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Ladies. Our promise to you

Half of our customers are ladies and we recognise that some of you have a dislike of dealing with the motor trade.

Howard Basford fully understand that no one wants to be in the position of having to have their vehicle repaired after an accident, and the difficult situation that you can find yourself in, but you’ll find that all our staff are fully trained to handle your situation. 

Our dedicated Account Managers will put you at ease from the very first call to book your vehicle in for repair.  They’ll look to remove the stress of the situation and assist you with your insurance claim to getting you mobile again, as quickly as possible.  All our repair sites have British Kitemark PAS 125 Approval,  so that you can feel assured that what ever the type of repair needed from minor bumps to serious re-building, the repair quality will  be to the highest and safest standard.

Before we commence repair to your vehicle one of our friendly estimators will call you to discuss the exact repairs that have been authorised by your insurer.

We’ll provide regular updates throughout the repair process, removing all the technical jargon that is often used to intimidate. You can even click on our "Track Your Vehicle" section on this website to view the up to date progress of your repair online. We’ll even call you after the completion and return of your vehicle to ensure that our services met your expectations.