The Repair Process

The Repair Process

Howard Basford is a company recognised for it's high quality of repair processes. Today with the advent of new manufacturing materials such as aluminium and high strength boron steel, repair methods are changing at a fast pace. Howard Basford is committed to investing in new equipment and skills.

We recommend an extremely cautious approach in choosing your bodyshop as many of our competitors do not have the equipment and skills required to repair newer, mass-produced cars.

From the initial contact by one of our Customer Services Managers, the arrangements are made for the vehicle to be collected on one of the company's recovery vehicles. Where the insurance company has negotiated the provision a courtesy car, a vehicle will also be provided for the duration of the repair.

Once the vehicle has been brought to a Howard Basford site, the estimating team will provide a detailed work specification, which is then agreed with the policyholder’s insurers. Insurance negotiations are today frequently supported by the use of video technology, allowing both motion and video stills to be sent to an insurer’s claims office to prompt a faster authorisation process. Following the authorisation of work, all parts are ordered and once received, the vehicle will be scheduled into the bodyshop production process.

Howard Basford bodyshops enjoy computerised alignment systems, high specification jigs, and all necessary equipment required to produce a quality repair.

Supported by our paint partners, paint systems have moved forward significantly, with the majority of repairs now being undertaken with environmentally friendly water based paint technology. Howard Basford has invested heavily in specialist booths, providing for both fast process times and a high level of cleanliness.

The vehicle will receive a full quality check to ensure the standard of all workmanship meets the company's specifications, and it will be cleaned before it is returned to the driver.

All workmanship is guaranteed for a minimum period of two years, or the balance of the manufacturer's warranty. Tracy Howard, the company chairman, ensures that all customers have an opportunity to provide feedback on both the quality of repair and the service levels provided during the repair process, and any concerns are always acted upon.

The company operates a weekly review of it’s feedback from customers, and through monitoring of service levels, is able to ensure first-class customer service.